Internet-era ways of working

Tom Loosemore – Public Digital

This is a deceptively simple list which describes ways of working in internet-era organisations. The GDS design principles are clearly among its antecedents, but this is a broader and deeper approach, setting out how to make things work – and work well – in organisations. It’s hard to argue with the thrust of the advice given here, and in any case it ends with an admonition to do sensible things in the right way rather than stick rigidly to the rules.

That doesn’t make the approach beyond criticism, both in detail and in approach, though it does have the happy consequence that challenge and consequent improvement are themselves part of the model being advocated. With that starting point, there are a couple of places where a further iteration could improve things further.

One is the instruction to treat data as infrastructure. The thought behind that is a good one: data matters, and it matters that it is managed well. Well ordered data is part of infrastructure at every level from the national (and international) downwards. But data is also part of the superstructure. Managing, processing, and creating value out of data are fundamental to the purpose and activities of organisations. Both aspects need to be understood and integrated.

A more subtle issue is that while it might be clear what counts as good internet-era ways of working, much of that work happens in organisations which are barely of the internet era at all. Precisely because it does challenge established approaches, established power structures and established infrastructure of every kind, the path to adoption is far from straightforward. Looked at in that light, this list is oddly impersonal: it is couched in the imperative, but without being clear who the orders are addressed to. There is a dimension of behavioural and organisational change which never quite makes it to the centre of the narrative, but which for organisations which are not native to the internet era is critically important.

None of that is a reason for not following the advice given here. But some of it might be part of the explanation of why it needs to be given in the first place.

 

Show Me Your Data and I’ll Tell You Who You Are

Sandra Wachter – Oxford Internet Institute

The ethical and legal issues around even relatively straightforward objectively factual personal data are complicated enough. But they seem simple beside the further complexity brought in by inferences derived from that data. Inferences are not new, of course: human beings have been drawing inferences about each other long before they had the assistance of machines. But as in other area, big data makes a big difference.

Inferences are tricky for several reasons. The ownership of an inference is clearly something different from ownership of the information from which the inference is drawn (even supposing that it is meaningful to talk about ownership in this context at all). An inference is often a propensity, which can be wrong without being falsifiable – ‘people who do x tend to like y‘ may remain true even I do x and don’t like y. And all that gets even more tricky over time – ‘people who do x tend to become y in later life’ can’t even be denied or contradicted at the individual level.

This lecture explores those questions and more, examining them at the intersection of law, technology and ethics – and then asks what rights we, as individuals, should have about the inferences which are made about us.

The same arguments are also explored in a blog post written by Wachter with her collaborator Brent Mittelstadt and in very much more detail in an academic paper, also written with Mittelstadt.

How solid is Tim’s plan to redecentralize the web?

Irina Bolychevsky – Medium

As a corollary to the comment here a few weeks back on Tim Berners-Lee’s ideas for shifting the power balance of the web away from data-exploiting conglomerates and back towards individuals, this post is a good clear-headed account of why his goal – however laudable – may be hard to achieve in practice.

What makes it striking and powerful is that it is not written from the perspective of somebody critical of the approach. On the contrary, it is by a long-standing advocate of redecentralising the internet, but who has a hard-headed appreciation of what would be involved. It is a good critique, for example addressing the need to recognise that data does not perfectly map to individuals (and therefore what data counts as mine is nowhere near as straightforward as might be thought) and that for many purposes the attributes of the data, including the authority with which it is asserted, can be as important at the data itself.

One response to that and other problems could be to give up on the ambition for change in this area, and leave control (and thus power) with the incumbents. Instead, the post takes the more radical approach of challenging current assumptions about data ownership and control at a deeper level, arguing that governments should be providing the common, open infrastructure which would allow very different models of data control to emerge and flourish.

Clearing the fog: Using outcomes to focus organisations

Kate Tarling and Matti Keltanen – Medium

This post is a deep and thoughtful essay on why large organisations struggle to find a clear direction and to sustain high quality delivery. At one level the solution is disarmingly simple: define what success looks like, work out how well the organisation is configured to deliver that success, and change the configuration if necessary – but in the meantime, since reconfiguration is slow and hard, be systematic and practical at developing and working through change.

If it were that easy, of course, everybody would have done it by now and all large organisations would be operating in a state of near perfection. Simple observation tells us that that is not the case, and simple experience tells us that it is not at all easy to fix. This post avoids the common trap of suggesting a simple – often simplistic – single answer, but instead acknowledges the need to find ways of moving forward despite the aspects of the organisational environment which hold things back. Even more usefully, it sets out an approach for doing that in practice based on real (and no doubt painful) experience.

If there were a weakness in this approach, it would be in appearing to underestimate some of the behavioural challenges, partly because the post notes, but doesn’t really address, the different powers and perspectives which come from different positions. The options – and frustrations – of a chief executive or board member are very different from those elsewhere in the organisation who may feel some of the problems more viscerally but find it harder to identify points of leverage to change things. The argument that in the absence of structures aligned to outcomes and goals we should fall back to alignment around purpose is a strong one, but the challenge of even achieving the fallback shouldn’t be underestimated.

It’s a pretty safe bet though that anybody struggling to find ways of helping large organisations to become fully effective will find ideas and insights here which are well worth reflecting on.

The art and practice of intelligence design

Martin Stewart-Weeks – Public Purpose

Geoff Mulgan has written a book about the power of collective intelligence. Martin Stewart-Weeks has amplified and added to Geoff’s work by writing a review. And now this note may spread attention and engagement a little further.

That is a ridiculously trite introduction to a deeply serious book. Spreading, amplifying, challenging and engaging with ideas and the application of those ideas are all critically important, and it’s hard to imagine serious disagreement with the proposition that it’s the right thing to do. But the doing of it is hard, to put it mildly. More importantly, that’s only one side of the driving problem: how do unavoidably collective problems get genuinely collective solutions? And in the end, that question is itself just such a problem, demanding just such a solution. Collectively, we need to find it. It’s well worth reading the book, but this review is a pretty good substitute.