Innovation Service design

Rise of the machines: who is the ‘internet of things’ good for?

Technology is never neutral. What gets developed, how it gets developed, and how it gets used are all driven by social, economic and political factors. People who build services are never neutral either and can certainly never be normal users of their own services. This article looks behind the internet of things to reflect on how completely frictionless transactions move power from consumer to provider, how what is normal for designers of such services is very different from what is normal for many of those who will find themselves using them, and how technology – and the data it moves and organises – is always about power.

Adam Greenfield – The Guardian

Organisational change Strategy

Grenfell Tower, predictable surprises and slow violence

This is a post about black elephants: events widely predicted by those in a position to know, but found totally surprising when they actually happen, or elephants in the room retrospectively declared to be black swans. The Grenfell Tower fire was surprising and shocking – and at the same time, predictable. That puts it in a category of things which human institutions seem particularly bad at dealing with, where a problem builds up slowly and almost asymptomatically until suddenly a tipping point is reached, by which time addressing it has become massively more difficult. At one level, the solution to that is obvious – but that doesn’t seem to make it any easier to do in practice.

And it’s perhaps worth saying that this quite abstract way of thinking about disasters is not an attempt to distract from the human tragedy, but on the contrary is a way of recognising and understanding that we need to deal with structural as well as particular issues if we are to see fewer black elephants in future.

Andrew Curry – thenextwave