A sketchnote on building a bank, in this case Monzo, which is one of a number of new contenders starting in a very different place from traditional banks. The same basic approach could apply much more widely to service design – and indeed to organisation design.
Super fun hearing about @SamMichael + @monzo team's experience of building bank w UX at the core at #CollaborateBRS pic.twitter.com/lMV42gZ2C6
— Megan Ellis (@mgnellis) June 23, 2017