The question in the title of this piece can be answered very simply: yes, overwhelmingly bureaucrats do care. The fact that such an answer is not obvious, or not credible, to many people who are not bureaucrats suggests that the better question might be, how is it that uncaringness is an emergent property of systems populated by caring people?
Two rather different groups of bureaucrats are considered here. The first is those furthest from the delivery of services, particularly policy makers, and of them particularly those who learned their penmanship while studying classics at Oxford. There are rather fewer of those than there once were. But there is overwhelming evidence that even those who do not neatly fit the stereotype can be far too distant from the people whose needs their policies are intended to address. The second group is those who deliver services directly to the people who use them, described drawing on the work of Bernardo Zacka, covered here a few weeks ago. They are not rules-applying automata, but subtle observers, judges and influencers of what is going on – and incorporating those perspectives and insights into policy making enhances it immeasurably. That is increasingly happening, but this post is a good reminder that too often the gap remains a wide one.