Some simple but very powerful thoughts on the intersection of automation and design. The complexity of AI, as with any other kind of complexity, cannot be allowed to get in the way of making the experience of a service simple and comprehensible. Designers have an important role to play in avoiding that risk, reinforced as the post notes by the requirement under GDPR for people to be able to understand and challenge decisions which affect them.
There is a particularly important point – often overlooked – about the need to ensure that transparency and comprehension are attributes of wider social and community networks, not just of individuals’ interaction with automated systems.