Future of work

Every study we could find on what automation will do to jobs, in one chart

Erin Winick – MIT Technology Review
This devastatingly simple short post brings together estimates of the employment effects of automation, and assesses their consistency and coherence. There turns out to be none: ‘we have no idea how many jobs will actually be lost to the march of technological progress.’

Service design

The Hawaii Missile Alert Culprit: Poorly Chosen File Names

Jared Spool – UX Immersion Interactions

A couple of weeks ago, the people of Hawaii were told that they were under missile attack. They weren’t, but that didn’t stop the warning being terrifying.

The cause was quickly narrowed down to poor user interface design. But poor user interface design is of course but one step in the chain of whys. This post follows several more links in the chain – giving a level of detail which at one level is more than most people will want or need, but using that to make some important points of much wider application. One is that critical designs need critical testing – and more generally that the value of design is not in the presence (or absence) of veneer. Another is that maintaining things is important and can be particularly difficult for systems funded on the basis that when they have been built, they are finished. The consequences of that approach may be irritating or they may be close to catastrophic, but they can be addressed only when there is recognition that, as David Eaves put it, you can either iterate before you fail, or you can do it after you fail, but you’ll do it either way.


Starting the ‘Reading List’

Dave Briggs

Dave reads and reflects and shares both the reading and the reflections, on topics which are often closely linked to themes covered here. He has just announced a slightly different approach to sharing the material he finds, including a dedicated category on his blog (which comes with a selective RSS feed). Well worth following – though there is no obvious reason to filter out his own posts, which are always worth reading in their own right.