Day: 2 May 2018
Tim Harford recommends some books about algorithms. There’s not much more to be said than that – except perhaps to follow up on one of the implications of Prediction Machines, the book which is the main focus of the post.
One way of looking at artificial intelligence is as a tool for making predictions. Good predictions reduce uncertainty. Really good predictions may change the nature of a problem altogether. In a different sense, the purpose of strategy can also be seen as a way of reducing uncertainty: by making some choices (or bets), other choices drop out of the problem space. Putting those two thoughts together suggests that better AI may be a tool to support better strategies.
Designing better organisations: Why internal user experience matters to delivering better services
The quality of internal user experience is a good indicator of an organisation’s underlying attitude to user experience and thus of the service the organisation delivers. And of course the more distracting and time consuming internal services are, the less time and energy are available for the organisation’s real purpose.
That’s the core argument of this post and it is one which will resonate with many on the receiving end of such services. The conclusion it draws, that in seeking to transform an organisation, transforming its internal processes is a good place to start, may be less obvious, but is certainly worth thinking about.