AI, work and ‘outcome-thinking’

Richard Susskind – The British Academy Review

The debate about the scale of the impact of automation on employment rumbles on. Opinions vary enormously both on the numbers and types of jobs affected and on the more esoteric question of whether jobs or tasks are the more useful unit of measurement.

This short article neatly sidesteps that debate altogether. Its focus is on outcomes, the things we want to achieve. They will remain unchanged even as the means of achieving them changes radically. So the core question is not whether the way humans achieve the outcome can be replicated by robots and AI, but rather whether there is an alternative – and perhaps very different – way of achieving the same outcome in a way which is optimised for machines, not people.

Framing the question that way does two things. The first is that it brings some much needed clarity to a complex issue. The second is that all of us who have been congratulating ourselves on our irreplaceability need to start worrying much sooner than we might have thought.

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