10. Make things open: it makes things better
We should share what we’re doing whenever we can. With colleagues, with users, with the world. Share code, share designs, share ideas, share intentions, share failures. The more eyes there are on a service the better it gets – howlers are spotted, better alternatives are pointed out, the bar is raised.
But of course the clarity of the principle is no guarantee of the consistency of its observation – and this post argues strongly both that the principle is now less observed than in the headier times of recent years and that this is a very bad thing.
That prompts the question of whether openness is – or can be – an independent variable, separate from the wider political context. I have argued elsewhere that it is far easier for civil servants to be open about some kinds of activity than others, and that in particular that it is easier to be open about process than about substance. So it is possible that what has changed is the balance of activity; it’s possible that overall levels of political sensitivity have gone up – but it is also possible that openness is still seen as a slightly maverick activity, and that it will tend to decline unless it is actively nurtured.
The rhetoric of openness – not just in the design principles but, for example in the availability of tools for open policy making (to say nothing of broader initiatives such as OECD’s observatory of public sector innovation) – is still alive and well. If the substance is fading, this post should be read as much as a call to arms as an acknowledgement of retreat.