Organisational change

‘I don’t know how to use a computer!’: the stories of our most dangerous public servants

What counts as minimum viable competence for public servants (or indeed anybody else) in the modern age? This post is a robust challenge to the false modesty of digital incompetence, which is heard much less often than it used to be, but is still too often not far below the surface – and still reinforced by working environments which have yet to break free of the twentieth century.

Leah Lockhart – Medium

Universal basic income

What would you do with a basic income?

Most people think that if they had a basic income, they would do something creative and constructive with it. Most people think that if other people had a basic income, they would laze around. Understanding which is right – and understanding whether there is any meaningful distinction between them – is an important element in planning for the future of work.

Service design

The Distribution of Users’ Computer Skills: Worse Than You Think

Jakob Nielsen has been writing about usability since the dawn of the web. His approaches seemed to go out of fashion for a while, but there has always been a lot of evidence-based common sense in his approach. This post uses OECD data to demonstrate just how limited digital skills are, even in the most advanced countries and draws out the critical point that people who design, build, or even vaguely think about online sites and services are massively unrepresentative.

Or to put it another way, we can never be a normal user of our own services and even bus drivers aren’t like passengers.

It is though curious – presumably as a consequence of the way the research was done – that the test tasks described are very work focused. It would be interesting to know if task context and familiarity at least partly countered task complexity.

Jakob Nielsen – Nielsen Norman Group