Innovation Organisational change

The enduring mythology of the whiz kid

Hana Schank – Co.Design

Innovation is perhaps second only to transformation as a word to convey excitement and derring do to the messy business of getting things done in organisations – a view promoted not least by people whose derring may be rather stronger than their do.

The assumption that disruption and iconoclasm are the best – or even only – way of making significant and sustained change happen is a curiously pervasive one. The problem with it is not that it’s always wrong, but that there is good reason to think that it’s not always right. As this post argues, sometimes deep experience can be just as powerful, in part because intractable problems often respond better to sustained incremental efforts than to a single transformational solution.

This article suffers a little from a rather patronising view of government, and some of the examples used tend to the trivial. But the underlying point remains a good one: people who understand and care about the problem may be the people best placed to solve it – if they are given the licence to do so.

Data and AI

Basic instincts

Matthew Hutson – Science

This article is an interesting complement to one from last week which argued that AI is harder than you think. It builds a related argument from a slightly different starting point: that big data driven approaches to artificial intelligence have been demonstrably powerful in the short term, but may never break through to produce general problem solving skills. That’s because there is no solution in sight to the problem of creating common sense – which turns out not to be very common at all. Humans possess some basic instincts which are hard coded into us and might need to be hard coded into AI as well – but to do so would be to cut across the self-learning approach to AI which now dominates. If there is reason to think that babies can make judgements and distinctions which elude current AI, perhaps AI has more to learn from babies than babies from AI.


Why digital strategies fail

Jacques Bughin, Tanguy Catlin, Martin Hirt, and Paul Willmott – McKinsey

This article will inform and irritate, with the balance between the two being a matter of individual taste. It’s good of its kind, but its kind is putting organisations to right through the perspective of high consultancy, and nobody does it higher than McKinsey. It is taken as a self-evident truth that

Few of us get around without the help of ridesharing and navigation apps such as Lyft and Waze. On vacation, novel marine-transport apps enable us to hitch a ride from local boat owners to reach an island.

The few of us who survive without novel marine-transport apps may find that veering on self-parody – or perhaps being unintentionally precise about who is intended to be encompassed by ‘us’ – but it is worth persisting. The five pitfalls which the article describes do cover some useful ground and there is recognition that different circumstances demand different responses.

But as we have seen in other contexts, there is a sense of breathlessness about the word ‘digital’ itself. Their definition isn’t a bad one, ‘the nearly instant, free, and flawless ability to connect people, devices, and physical objects anywhere,’ but the more the article goes one, the less adequate it seems in relation to the scope of what is being asserted for it. In the end, ‘digital’ becomes irrelevant – this is about strategy in the broadest and deepest organisational sense.

One telling point is the use of Tesla as an example of the power of first mover advantage. While it’s clear that they do have real advantages in electric power, it’s also increasingly clear that they have failed to establish such an advantage in autonomous driving and failed even to reach incumbent standards of vehicle mass manufacturing. Where that leaves its overall strategic position has still to play out, but it is far from clear that it is less vulnerable to incumbents than they are to it. In a very concrete sense, there is more to strategy than digital.