Ben Proctor – Sartori Lab
The rather counter-intuitive idea that open-plan working might reduce the rate at which people talk to each other has been getting quite a lot of coverage recently, no doubt for man bites dog reasons. This post goes beyond that to ask a vital, but less obvious, point – that we can’t know what environments promote or detract from collaboration without a clearer sense of what we mean by it and how we might measure it. In other words, even – or perhaps especially – in the case of an apparently mundane issue such as office layout design, evidence-based iterative test and learn approaches really matter.
And in the week that the new UK Government Estate Strategy was published, that may be particularly pertinent.