When part of your job is *not* caring

Terence Eden

Strategic Reading – and indeed strategy – tends to the lofty, the grand scale and the dispassionate. So at first sight, this personal and emotional reflection by Terence Eden might seem out of place here. But it is precisely because of the lofty perspective that his point is so important. Thinking about and, even more so, making decisions about issues which affect thousands or millions of people can never be about each of them as individuals. And few real world complex problems have a reassuring Pareto-optimal solution where we can sleep easy knowing that we have made things better for some and worse for none.

Abstracting from the individual can be a very necessary thing to do. But that’s not at all the same as forgetting that there are individuals, real people with real lives which can be made better or worse by distant decisions. To lose sight of that is to become less human. The first step to treating people badly is to strip them of their individuality. More insidiously, stripping people of their individuality is a step towards the risk of treating them badly. And yet as Terence says,

I simply cannot think about them as individuals. No one’s brain has room to contemplate the pain and joy and heartbreak and elation of so many people. It is unfair of me to care about any one person more than another.

The dilemma is inescapable. Being aware of it is the very least we should expect of those whose work forces that issue upon them.