There is nothing special about the digital strategy for a London borough, which makes this one very special indeed. It is very easy for such strategies to be focused on technology and to see the world from the perspective of service providers – and as a result to be rather impenetrable to the reader who might just want to know how their life or their environment might be made better. This one pulls off the trick not just of approaching the problem the right way round, and of expressing the strategy intended to respond to it clearly and succinctly.
This post describes how that strategy came about, distilled and abstracted from the crucible of pandemic response, and more deeply human as a result. That too should not be very special – but of course it is.